Customer Isolation
Your API keys, users, webhook endpoints and cron jobs are scoped to your account: a key can act only on your own users, and the platform enforces that — the control lives in Nautilus, not in integration code you have to write and keep correct. One limit: a social login (a given Google or GitHub identity) can be a user of only one account on the service.
Built on open-source engines
Sign-in runs on Ory Kratos and webhooks on Svix, both open source, so you can read how they work and, if you ever need to, run them yourself. Scheduling is our own code, so that part does not come with you, but every job and run stays readable through the API. To move elsewhere, ask support for an export of all your users with their password hashes, social links, metadata, organizations and roles: you get one encrypted file within 7 days, in a format our own import accepts and that maps onto Ory Kratos.
Hosted in France
The API, the databases and the engines run on servers in France, at OVHcloud. That makes Nautilus EU-hosted: a fact about where it runs, not a compliance badge. A data processing agreement based on the EU Standard Contractual Clauses comes with Pro.
Availability You Can Check
We aim for 99.9% availability and publish how we are doing: uptime history for each component, 90 days back, on the public status page. It is a target, not a contract. There is no SLA and no service credit behind it.
Why not build this on AWS, Google Cloud or Azure? They have data centres in Frankfurt and Ireland too.
You can, and if you already have the people for it, it is a fair choice. Sign-in, webhook delivery and scheduled jobs on AWS means Cognito, SQS, Lambda and EventBridge, wired together, monitored and kept up to date by your team. Nautilus is the same three jobs behind one account, free for up to 1,000 active users a month: 10,000 webhook messages, plus scheduled jobs, up to 10 recurring and 100 delayed at a time. What you give up is control over the internals: you depend on us, and the engines are open source. To move elsewhere, ask support for an export of all your users with their password hashes, social links, metadata, organizations and roles: you get one encrypted file within 7 days, in a format our own import accepts and that maps onto Ory Kratos.
GDPR is not just a server in the EU — it is legal agreements (DPAs), and processes for handling and deleting data.
Our servers are in France, at OVHcloud. A data processing agreement based on the European Commission's Standard Contractual Clauses comes with Pro. Deleting a user removes their identity and sessions at any time, so you can act on a deletion request, and your endpoints get an identity.deleted webhook. You can also have Nautilus delete accounts that were never confirmed and, on Pro, accounts that have gone unused for a period you choose, each after a warning email and only if you switch the rule on. An audit log records key and role changes and your users' sign-ins, kept 7, 30 or 90 days by plan. None of this makes you compliant by itself: the retention period is your decision, and we are not lawyers.
If Nautilus goes down, my sign-in, my webhooks and my cron jobs all go down at once. That is a single point of failure.
Sign-in, webhooks and cron jobs run as separate services, so a stalled cron worker leaves sign-in and webhook delivery untouched, and the status page shows each part on its own. The one shared piece is the thin gateway that checks API keys and counts usage. It is still one vendor, and that is a real trade-off: sign-in and webhooks run on open-source engines, Ory Kratos and Svix, which you can host yourself. To move elsewhere, ask support for an export of all your users with their password hashes, social links, metadata, organizations and roles: you get one encrypted file within 7 days, in a format our own import accepts and that maps onto Ory Kratos.
Supabase and Firebase have free tiers too. Why would I pay for Nautilus?
Nautilus has a free tier as well: up to 1,000 active users a month, 10,000 webhook messages, and cron jobs on top, up to 10 recurring and 100 delayed at a time. The difference shows up later. Supabase and Firebase expect your data to live inside them, so the moment webhooks or sign-in have to work against a database you already run, you are rebuilding your backend around theirs. Nautilus goes on top of the code you already have: your application database stays where it is, and you call an HTTP API from whatever stack you run. Paid plans start at €99 a month and are counted in monthly active users, not in requests.
What if you raise the price, or stop running Nautilus?
Both are possible, and a page like this cannot rule either out. The plans on the pricing page are the ones in force today. What protects you if either happens is the engines: sign-in runs on Ory Kratos and webhooks on Svix, both open source, so you can run them yourselves, and every cron job and run stays readable through the API. To move elsewhere, ask support for an export of all your users with their password hashes, social links, metadata, organizations and roles: you get one encrypted file within 7 days, in a format our own import accepts and that maps onto Ory Kratos.
Does it do organizations and roles?
Yes, through the API. You group your end users into organizations, define named roles with permissions inside each one, and a user can hold a different role in every organization they belong to. The roles come back in the signed token your backend verifies offline, in token introspection and in the session check, and one call to authorize answers whether this user may do this in this organization. Nautilus keeps the data and answers; your code enforces it. A signed token is valid for 15 minutes and cannot be revoked, so a role you take away can live on in a token already issued until it expires; the live calls read the database. The dashboard has no screen for members yet. Roles and organizations are on every plan, Free included.
What does Nautilus not do?
No SAML and no enterprise single sign-on: if your customers' IT departments ask for it, Auth0, Clerk and Ory Network sell it. No hosted login page and no prebuilt components, so you build the screens. No passkeys, no SMS codes and no Sign in with Apple. Nautilus is not an OAuth or OpenID provider for third parties. The emails we send on your behalf, such as the warning before a deletion, come from Verne's address and are written in your user's language (six languages, from the user's locale); sending from your own domain is coming (Pro). Official SDKs for Node, Python, PHP and Rust only. One region, France. No SOC 2 or ISO 27001 report, and no SLA: availability is a 99.9% target, published on the status page.